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Frequently Asked Questions

Q. Do I need special hardware or software to use your services?
A: Our services are entirely web based and everything you need is built-in with the plan you select for your needs.

Q: How much time is required to set up this service before I can use it?
A: No time at all, Jomas Media takes great pride in providing user-friendly software services enabling you to start reaching your marketing goals immediately.

Q: Will my rates ever increase/decrease?
A: It's locked in once you sign up; however, if you drop our services and join us at a later date, we cannot guarantee our rates will be the same.

Q: Are there any privacy related items that I need to be concerned with if I use your service?
A: Jomas Media does not share, sell, or rent any contact information with any party unless Jomas Media obtains explicit or implied consent from the owners of such contact information. An implied consent is when your subscriber texts your Mobile Keyword to Jomas Media 's short code. In this case, your subscriber's phone number may be shared with you. However, if the subscriber signs into his/her own Subscription Management page and unchecks this consent, the contact information will not be viewable or exportable even if you are still able to send messages to the same contact information. An explicit consent is when your subscriber leaves the default setting "Allow [Jomas Media user] to access my info." checked at your Online Sign-up page or checks "Allow access to my contact information." option in Subscription Management page.

NOTE: Whether explicit or implied, you are not allowed to share your subscribers' contact info with any third party for any reason. Also, Jomas Media may use or disclose information, including your personal info and your subscribers' contact info, under the following very limited circumstances:
- To enforce our Terms of Use or other legal agreements.
- To outsource any of the tasks referenced in this Privacy Policy, such as billing, customer service, or responding to inquiries.
- In response to a subpoena, court order, or other legal process.
- To establish or exercise our legal rights or defend against legal claims.
- To a company controlled by, or under common control with, Jomas Media for any purpose permitted by this Privacy Policy.
- When Jomas Media believes such use or disclosure is (a) necessary in order to investigate, prevent, or take action regarding suspected illegal activities, fraud, or situations involving potential threats to the physical safety of any person, or (b) required by law.
- In the event of a merger, acquisition, consolidation, divestiture, or bankruptcy of Jomas Media.

NOTE: The Jomas Media service is not intended for children under 13, and Jomas Media does not knowingly collect information from children under the age of 13

Q: Why should I choose this service over other marketing strategies available out there?
A: Jomas Media takes great pride in our research to deliver a product with multiple marketing and texting packages with prices meeting your specific needs and budget.

Q: Are there any fees involved when using this service for example, monthly fees for licensing?
A: There are no additional fees, unless additional 'text credits' or upgrades are required.

Q: Will my rates change if I use more or less texts than I paid for in a monthly package?
A: When a marketing package is selected, the rates are locked in and unused texts will rollover to the next month.

Q: What happens if I used up all my texts before the month is over and I need more?
A: In addition to the regular packages, Jomas Media offers the customer the ability to purchase additional 'text credits' as needed for a specific month without long term commitments. If additional texts are required on a regular basis, then it may be wise to upgrade the marketing package.

Q. Who can use these services?
A: - Restaurants wanting to promote lunch and dinner specials
- Churches wanting to host a special service or speaker
- Special fundraising events
- Bars and Taverns (i.e. Happy Hour, wing specials, televised event, etc.)
- Educational programs
- Sporting events
- Small business public relations
- Political campaigns

The possibilities are endless!

Q: Are there any special requirements to use this service?
A: The only item you are responsible for is collecting a list of contacts to be downloaded into the software which only your company can access.

Q: What are the benefits of using this service for my marketing needs?
A: Jomas Media prefers to use the word 'possibilities' vs. 'benefits' since our services enable you to do so much more with your time and less money due to our easy-to-use in-house marketing services.